Support & Help
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Common Issues
How do I create a UserGroup?
Navigate to the "Add" tab and select "Create UserGroup". Fill in the required information and submit for approval.
How do I join a UserGroup?
Use the search function to find UserGroups or visit the join page with a specific UserGroup name.
How do I create an event?
Go to the "Events" tab and tap the "+" button. You'll need appropriate permissions within a UserGroup to create events.
How do I get help with payments?
For payment issues, contact support@usergroups.com with your transaction details. We'll help resolve any payment-related problems.
Response Time
We aim to respond to all support inquiries within 24 hours during business days (Monday-Friday, 9 AM - 6 PM GMT).